VR Central – Terms and Conditions


If you book an experience with us, please note that there is no refund option (with the exception of illness arising due to the experience). If you are late or cannot attend for your experience, we will endeavour to fit you in at the next available time slot but we can't guarantee that there will be a time that will suit.


If you try VR and find that you feel ill and have to quit the experience after a few minutes, we will refund your money, and give you a complimentary bottle of water and a chair to rest in before you leave.


Please review the Health & Safety information as follows before attending. This information will also be available for you to view before your session and at the time you make your booking:


By participating in VR Central events, you are agreeing to comply with the following terms and conditions:


 VR Experiences are not designed for persons under the age of 7, persons who are ill or tired, persons who are under the influence of drugs or alcohol and persons with certain medical conditions. Using VR headsets could have medical implications for persons in these groups.

 Please see a doctor before participating in any VR activity if you are pregnant, elderly, have a pacemaker or other implanted medical device , have pre-existing vision abnormalities or psychiatric disorders, suffer from a heart condition or other serious medical condition, or have had a seizure, loss of awareness or other symptoms linked to an epileptic condition.

 By using our equipment you warrant to VR Central that you do not have any of the conditions referred to above, and if you do, that you have sought and obtained a doctor’s clearance to participate.

 Using VR means a certain level of inherent risk. By participating in this VR journey with us, you are agreeing to assume this risk and to indemnify VR Central in relation to any damage you may suffer as a result of your participation in VR related activity, including serious personal injury, psychiatric injury or death.

 VR Central will demonstrate a two-minute Safety Instructions for each player prior to your VR journey, please follow instructions at all time, or you would be liable for any damage caused as result.

Photographs and/or videos may be taken for promotional use. By participating in this VR journey with us, you accept the possibility that you will be videotaped or photographed. If you have any concerns, please inform us prior commencing the journey.

VR Central uses a mix of different virtual reality technologies, and as such some games are limited to specific stations only.


Website content and access


While VR Central endeavors to take reasonable care in preparing and maintaining the information on this website we do not warrant the accuracy, reliability, adequacy or completeness of any of the website content. You acknowledge and accept that the website content may include technical inaccuracies and typographical errors. The website content is subject to change at any time without notice and may not necessarily be up to date or accurate at the time you view it.


It is your responsibility to inquire with us directly to ensure the accuracy and currency of the material or information you seek to rely upon. To the extent permitted by law VR Central disclaims all liability for loss directly or indirectly arising from your use of or reliance on the website and the website content.


VR Central does not guarantee that access to the VR Central website will be uninterrupted or that the website is free from viruses or anything else which may damage any computer which accesses the VR Central website or any data on such a computer.


Website Limitation of liability To the maximum extent permitted by law VR Central excludes completely all liability whatsoever for any loss or damage of any kind (including special, indirect or consequential loss and including loss of business profits) however caused (including negligence) arising out of or in connection with the website content and the use or performance of the VR Central website.


Where the law implies a warranty into these Website Terms and Conditions which may not lawfully be excluded VR Central's liability for breach of such a warranty shall be limited at its option, to either supplying the services again or payment of the cost of having the services supplied again.


Third party websites VR Central Website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, VR Central does not control, endorse, sponsor or approve any such third party websites or their content nor does VR Central provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.


Interference with Website You must not attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any material or content displayed on the VR Central website.

Refund Policy

If you fall ill during the first 15 minutes of game time and cannot play, we will provide a full refund and compliment you a free bottle of water.

As some children may have a hard time with a virtual environment, we will offer a full refund in the first 15 minutes of game time if they are unable to play.

We do not normally offer refunds for minor equipment failure, but will compliment you any lost game time.

Cancellation Policy


No refund within 72 hours


50% refund within 1 week


90% refund within 2 weeks


100% refund for more than 2 weeks

Voucher and Discount


Limit one per customer. One-time use only. Cannot be used in conjunction with any other promotions. Must be presented at time of making payment. Cannot be redeemed for cash; no change will be given.


Discount cap at 20% off


Discount codes are only for retail customers and they are not designed for corporate and businesses.

Privacy Policies


Your privacy is very important to us. Personal information kept on our databases is for internal business purposes only and will not be disclosed to any third party.


The contents of all emails sent by VR Central are confidential and are intended for the person to whom it is addressed. Any unauthorized use of its contents is expressly prohibited.


Please note that personal information contained in communications and bookings with VR Central is subject to our privacy policy and the obligations of the Privacy Act. Email communications with us may be subject to automated e-mail filtering.


If you receive an email from us in error or would like to be removed from our mailing list or database please contact us


VR Central reserves the right to change any and all terms and conditions you see here at any time without prior notice. These terms are effective until terminated by VR Central. The company shall also have the right without notice and at any time to terminate some or all of the services or any feature or portion thereof, or any promotions offered through them, or to terminate any individual's right to access or use of the website or any feature or portion thereof.

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